One of the most common situations that you will experience the longer that you own rental properties in Atlanta Georgia is having tenants who call you at night, during the weekend, or on holidays with emergency maintenance situations.
Emergency maintenance situations at rental properties occur all the time but, the reality is that some tenants may classify simple maintenance situations as emergencies and those calls are going to ultimately cost you a lot of time and money
If you're frustrated with getting called out to your rental property for non-emergency maintenance situations, this article will break down emergency maintenance and provide you with tips on how to explain to your tenants the difference between an emergency and a non-Emergency maintenance situation.
Understanding Emergency Maintenance
Let's face it, the goal with owning rental property should be to earn passive income but, if you're getting calls from your tenants about emergency maintenance situations, your rental property stops earning passive income and the property turns into a second or third job.
Common examples of emergency maintenance:
- Broken Water Lines or Frozen Pipes
- Flooding
- Fire
- Broken Door or Lock You Cannot Secure
- Gas Leak or Broken Gas Line
- Sewer Back-up and Flood
- No Heat in Winter
- No Air Conditioning in Extreme Heat Conditions
- Electrical Issues
- Water Emergencies
- Leaking Roof
- Carbon Monoxide Detection
- Extended Power Outage
- Intruder Break-in
If your tenant has a simple maintenance situation like a backed-up toilet, light bulbs that need to be changed out, flooring that needs to be replaced, or possibly a lock that needs to be fixed, these are not examples of emergency maintenance situations. Your tenant should know the proper process for filing a maintenance request so that you can dispatch your maintenance team to repair the issue after rental property.
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